 |
Consultant
profile
Debbi
J. Behrman
|
PERSONAL
PARTICULARS
|
In
Information Technology since: 1980
Education:
BA in Psychology at University of California, Davis
Awards
Received:
Partners
Award, Sun Microsystems
|
|
EMPLOYMENT
SUMMARY
|
| Company |
Started |
Role |
| BlackHog,
Inc. |
2000 |
Vice
President, People and Education Services |
| Icarian,
Inc. |
1999 |
Director
of Customer Care and Education |
| Sun
Microsystems |
1986 |
WW
Business Manager, Help Desk, & Security Consulting Practice
Director, Corporate Resources (various other positions previously) |
| Hewlett
Packard |
1985 |
Compensation
Manager/Senior Personnel Liaison |
| Shugart
Corporation |
1980 |
Senior
Employee Relations Representative (various others) |
|
TECHNOLOGY
SUMMARY
|
| Industries:
|
Professional
Services, Information Technology, Help Desk, Internet Security, Worldwide
Training, Customer Support, Human Resources |
| Areas
of Expertise: |
Global
consulting, service development, cross-functional team leadership,
senior management, vision and strategy, methodology, change management,
systems adoption, organizational development, process development |
|
EXPERIENCE
|
Debbi's
major relevant achievements include:
Defined and implemented the customer care and education functions
from the ground up for two startup companies. Participated on product
teams as domain expert and influenced the direction of product development.
Acted as account manager and executive sponsor for early accounts.
Created and managed small, high-performance team to create quality
courseware and training mediums for customers and partners that are
unheard of for such a small, young company.
Drove the development of a unique company culture within a high tech
startup, resulting in no turnover for over one year. Established on-line
360-review process. Implemented training to ingrain culture and values
in new hires, as well as reduce their time to effective performance.
Led team of 20+ IT consultants, establishing strategic direction for
the practice, retaining and attracting human resources, building relationships
within the worldwide consulting organizations and other Sun businesses.
Developed and managed three global practices: Global Enterprise Security
practice, Worldwide Help Desk and Customer Support practice, and Sun
Custom Engineering.
Established two global practices in less than a year. Revitalized
small consulting group. Practices won strategic accounts in US and
Europe that had been viewed as difficult, if not impossible, to win.
Won projects in England, Holland, France, Switzerland, Mexico, Thailand,
Korea, New Zealand, and Hong Kong as a result of these efforts.
Designed, developed, and delivered practice services. Established,
cultivated, and maintained key relationships with partners, practices,
and service organizations worldwide. Developed service methodology
and worldwide road show to train in sales, deliverables, pricing,
and delivery.
Developed key strategies, roadmap, and marketing strategy for Help
Desk services and customer support marketplaces. Identified and qualified
technology and strategic partners. Managed partner and vendor relationships.
Trained field personnel.
Improved relationship with key help desk partner, leading to increased
revenue opportunities in the US and Europe. Negotiated and managed
transition of technology to more appropriate organization, filling
need in their product portfolio. Received Partners Award for US field,
an award typically awarded to external partners.
Have grown an organization from 13 to 100+ in one year and have managed
budgets of nearly $5M. |
|
|
Home
Services
About Us
Contact
Us
|
|
